By Shishir Prashant 
PrashantNews
A major global outage of Microsoft services has disrupted digital operations across several countries, affecting millions of users and businesses, with India also witnessing disruptions, including to the email support services of leading airline IndiGo.
Microsoft’s popular workplace platforms, including Outlook, Teams and other Microsoft 365 applications, experienced widespread problems from Thursday night, leaving users struggling to access emails, calendars and other online services.
In India, the impact was reported from late Thursday night, with users flagging problems accessing Outlook and other Microsoft services. The disruption also affected IndiGo’s customer support operations, prompting the airline to issue an advisory on Friday. In a post on X, IndiGo said its email support services had been affected by the global Microsoft disruption and that it might not be able to receive emails from customers.
“All other support channels remain available. For any urgent assistance, please reach out to 6E Skai through our website or mobile app,” the airline said, while regretting the inconvenience caused to passengers.
Air India, meanwhile, said its flight operations remained unaffected and that there was no impact on its communication channels. The airline said it had temporarily rerouted its emails to ensure that customer messages continued to reach it without interruption.
The disruption, which entered its second day on Friday, affected Microsoft services across several countries. Users reported difficulties accessing Outlook mailboxes, while some features of Teams, Copilot, SharePoint and other Microsoft 365 applications also experienced problems.
Microsoft attributed the disruption to the unexpected unavailability of a number of servers, which created an imbalance in traffic management and affected its backend infrastructure. The company said it was working on alternative measures to restore server capacity and normal services.
Microsoft also said it had no indication that the disruption was caused by malicious or cyber activity. It added that a detailed explanation of the underlying cause would be provided after the incident was resolved.
The outage once again highlighted the dependence of businesses and organisations worldwide on Microsoft’s cloud-based services for everyday communication and operations.